TERMS AND CONDITIONS

products

The products for sale in Maquilleo are new; They are not for second use and the variants of color, sizes and / or textures will be visible and detailed on the product page.

As a general rule, makeup and cosmetic products do not include a user manual. Only items such as accessories, complementary tools and electronic devices may include a user manual.
Prices

All the prices of the products on our website include VAT. However, the shipping cost is not indicated in the prices of the products, since this additional cost is indicated at the end of the purchase, before payment and differs depending on the shipping option you choose.

Customers from the Canary Islands will have the prices of the products without VAT, for more information on shipments to the Canary Islands or any other city in Spain we recommend visiting the Shipping section of our website.
Purchasing process

You can browse our online makeup store and include in your shopping cart all the products you want. To make a successful purchase on our website you must register with a valid email.

You can access the shopping cart at any time from the icon that appears in the upper right, and you can modify your cart whenever you want.

Right of withdrawal: The user has 14 calendar days to exercise the right of withdrawal without having to justify the decision and without penalty of any kind; once this period has passed, this right is canceled. The user who avails himself of this right must bear the cost of returning the same and the product / s must be in the same conditions in which it was delivered.

PAYMENTS

The available forms of payment that we have are:

- Credit card

- Paypal

- Against Refund

- Sequra: buy now and pay after 7 days.

For more extended information about our payment methods, we recommend visiting the PAYMENT AND RETURNS section of our website.

HANDLING PERIOD

PRODUCTS IN STOCK: Most of the orders are sent within a period of 24/48 working hours from the acceptance of the payment, being able to take up to 72 hours in indicated times or with excess work volume.

PRODUCTS OUT OF STOCK. These products are temporarily out of stock, the normal replacement period for the products varies depending on the origin of the brand and the management times of the suppliers. If you are interested in something in particular, you can select the option "Let me know when it is available" that you will find within the file of each product, in this way we will send you an email when it is available automatically. Remember to look in the SPAM folder. If you have an urgent question or have been waiting for a long time, write to info@maquilleo.com and we will respond as soon as possible.

Shipping

Shipments are made between 48/72 business hours from the accepted payment and the order confirmation. However, there are cases in which the shipment can be delayed due to incidents with the stock or with the delivery addresses.

Once the order leaves our warehouse, you will receive an email with the information and tracking of the order so that you can follow it at all times. Check the SPAM folder in case the email got there.

However, you can always write to us at info@maquilleo.com to know the delivery status of your package.

You have all the detailed information on shipments and rates in our SHIPPING section of the web.

INCIDENTS WITH DELIVERY / SHIPPING

If the package is returned for a reason other than Maquilleo SL (incomplete or wrong address, refusal of the package, not collected at the office, etc.), you can choose to pay the shipping costs again, which will be € 5.00 for National shipments, € 7 for cash on delivery and € 15.00 for international shipping or the refund of the order amount subtracting this amount.

Before confirming the order, check the delivery address or if you have already confirmed the order, the delivery address can be rectified within a maximum period of 24 hours, before the order leaves our offices by sending an email to info @ maquilleo. com. Once the order appears as delivered on our website, the cost of the address change will be € 2.99.

Once the order has been sent, the shipping method cannot be changed either, if you need to change the carrier, you will have to pay a new shipment. For example, if you have selected shipping to the Post Office and the order has already left our warehouse, you can only pick it up at the Post Office, if you need a home delivery, you have to pay the amount of a new shipment.
RETURNS

- The maximum term to make a return is 14 business days from the receipt of the package.


- If the reason for the return is unrelated to our company or to any incidence in the shipment and is not due to a defective item or in poor condition, the return shipping costs will be borne by the buyer.


- The return of an open, used or brand new item will only be accepted if the reason for the return is due to a defective item.


- The refund of the money will be made through the same payment method for which you made the purchase or a voucher for the same value to use in www.maquilleo.com valid from a maximum period of 48 hours from when we receive the returned product .


In the event of a defective product, we will proceed to repair, replace, lower the price or terminate the contract, steps that will be free for the consumer and user. The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

In this sense, the expenses for the return, replacement of the products must be borne by the seller, who by law is responsible for the lack of conformity. It is allowed to clarify that these guarantees will be applied taking into account the nature of the products sold. Our electrical products have the following guarantees: Guarantee of origin: If at the time of receiving your product, it is found to be defective, it will be replaced. Please contact us as soon as possible to process the exchange of the product from our "contact" section on the main page of our online store and you will receive the relevant instructions to make said return. We will not attend any return if you have not previously contacted us through the "contact" section of our website so that we have proof of the defective product, authorize its return and assign you a return number. Pack the product in a closed and perfectly conditioned package, so that it does not suffer damage during transport. Do not use adhesive tapes or write directly on the original packaging of the product. It is essential that you state your return number on the outside of the package and that you attach a copy of the purchase invoice in it. We will send the transport agency to pick up the package and, once the product has been checked and the defect has been verified, a new product will be sent to the customer in the shortest possible time. Otherwise (that is, if the product does not present any anomaly) the customer will receive, again, the same product. Manufacturer's warranty. All our products have a two-year limited manufacturer's warranty and the user must inform the seller of the lack of conformity within two months of becoming aware of it. In case of failure, we recommend going to the official technical service of the brand (SAT). In practically all cities there is an official SAT and you can find out its address by calling the brand's customer service number. If you prefer, there is also the possibility of sending us the product and we will take care of sending it to the corresponding official SAT. In this case, the shipping costs to our address, as well as the shipping back to your home, will be your responsibility. The defective product will be sent to the official SAT of the brand, our company not being responsible for the time it may take for the official SAT to return the repaired product. Before sending us your item, you must contact us so that we can record the shipment and authorize its return. Pack the product in a closed and perfectly conditioned package so that it does not suffer damage during transport. Include a brief description of what happens to the product, as well as the purchase invoice.

Important: Any manipulation or repair carried out by unauthorized personnel will invalidate the guarantee. Always go to an official SAT of the brand Wrong product. If the delivered product does not match the one requested in the order, you must notify us immediately. Contact us by email info@maquilleo.com or by phone 960 62 73 43 (Monday to Friday 09:00 - 15:00).

More information on Returns and Refunds

CLAIMS SHEET

If you have a complaint about a product purchased at www.maquilleo.com you can send a complaint to: Virtual Consumer Office of the Junta de Andalucia https://ws231.juntadeandalucia.es/portalconsumo/

If you are a consumer living in another EU country, you can file your complaint on the EU Commission's online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/